PCP Course
Until the Performance Contribution Programme (PCP) arrived, performance appraisal was about setting objectives, trying to achieve these and receiving feedback on how well you did. Employees rarely enjoyed the experience and managers struggled to invent new objectives – particularly for longer serving employees.
The PCP course teaches how to emphasise what employees contribute to the business; has them recommend "objectives" – how to improve and do things better – and discuss what traits and characteristics an employee needs to develop to deliver a great contribution. It's about discovering the process of success and what motivates each of us to strive to excel.
It's about making people feel valued.